Terms of service

Terms of Service

The Luxury Store Shop
Last updated: October 31, 2026

Welcome to The Luxury Store Shop. These Terms of Service explain the conditions for using theluxurystore.shop and purchasing from us. References to "we", "us" and "our" mean the business identified below. References to the "Services" mean our website and related shopping and customer services.

Please read these Terms together with our Returns, Refunds & Cancellations Policy, Shipping Policy and Privacy Policy, available on our website. By placing an order, you agree to the purchase terms presented to you. Our Privacy Policy explains our information practices; accepting these Terms does not replace any separate privacy or marketing consent required by law.

Nothing in these Terms excludes or limits mandatory consumer rights. Where applicable law gives you additional or different rights, those rights take precedence.

1. About our business

Trading name: The Luxury Store Shop
Legal business name: The Luxury Store LLC
Business address: 730 Lagoon Ave Wilmington, California 90744 US
Website: https://theluxurystore.shop
Privacy contact: support@theluxurystore.shop
Business registration number, where applicable: [INSERT NUMBER OR REMOVE IF NOT APPLICABLE]
Email: support@theluxurystore.shop
Website: https://theluxurystore.shop

Our store is powered by Shopify. Your purchase contract is with our business, rather than Shopify or the designer brand identified on a product listing, unless expressly stated otherwise.

2. Eligibility and account security

To place an order, you must have legal capacity to enter into a purchase contract and be authorised to use the payment method supplied. Provide accurate contact, payment and delivery information, and tell us promptly if information relevant to an order changes.

If you create an account, keep your login details secure and notify us of suspected unauthorised access. You are responsible for activity you authorise; this does not make you automatically responsible for activity caused by our security failures or remove protections provided by law.

3. Products, condition and descriptions

We offer new and pre-owned luxury goods. Each product listing should identify the item's condition, material characteristics, price and supplied accessories or documents. Please review the individual listing carefully before purchasing.

For pre-owned items, descriptions and condition assessments relate to that particular piece. The presence of an original box, certificate, purchase receipt, spare links or other accessories must be expressly stated; a brand name or reference image does not establish that these are included.

Where known and material, restoration, replacement components, alterations, aftermarket modifications and signs of wear will be disclosed. A condition grade is a description of condition, not a promise that a pre-owned item is new or free from every sign of age.

Product photographs and descriptions form part of the information on which you can rely. Minor display differences may arise from screen settings, but this does not excuse a materially inaccurate description. Any illustrative, digitally generated or representative imagery must be clearly identified and must not misrepresent the actual item offered.

We may update listings for future purchases. Changes do not retrospectively alter the description or agreed terms of an existing order.

4. Authenticity, brands and warranties

Products supplied must be authentic and match their descriptions. We do not offer counterfeit goods. If you believe an item is not authentic or differs materially from its description, contact us with your order details so we can investigate and arrange a remedy in accordance with your rights. The voluntary return window does not shorten any applicable statutory remedy period.

Brand names and trademarks identify the goods offered and remain the property of their respective owners. Their appearance on our website does not, by itself, mean that we are an authorised dealer, affiliated with or endorsed by that brand.

A manufacturer's warranty, transferable warranty, service history or independent certificate is included only where expressly stated. Any commercial warranty we offer will have its own clearly disclosed terms and will operate in addition to your statutory rights.

Watches, jewellery and other luxury goods are not guaranteed to appreciate in value. Descriptions such as "collectible" or "timeless" do not promise investment returns, resale value or future market demand.

5. Orders and acceptance

When you submit an order, you request to purchase the listed goods and authorise payment of the amount displayed at checkout. An automated order-receipt email acknowledges your request. We accept your order when we send an express acceptance or dispatch confirmation, unless checkout expressly states an earlier acceptance point.

Before acceptance, we may decline an order for a legitimate reason, including unavailable stock, an unresolved payment issue, suspected fraud, a material listing error or a legal restriction. We will notify you if an order cannot be fulfilled. If payment has been collected for an order we decline or cancel, we will refund the affected amount, including applicable delivery charges, within 7 business days of notifying you, or sooner where law requires. An unused payment authorisation will be released; your bank controls when that release appears.

We will not substitute a different item or increase an agreed order price without your express agreement. After acceptance, any cancellation or change by us must be consistent with the contract and applicable law.

6. Prices, payment and promotions

The currency, item price, discounts and charges collected by us will be shown before you submit payment. Tax-inclusive pricing will be used where required. Delivery restrictions and any import charges not collected at checkout must be explained before purchase where applicable.

Your payment provider may apply its own currency-conversion or transaction charges. Any instalment or financing service offered at checkout is subject to that provider's separate terms and approval.

Promotions apply according to the conditions disclosed when offered. We do not apply later price changes to an accepted order. If we identify a material pricing error before acceptance, we will explain it and offer you the choice of proceeding at the corrected price or cancelling without charge. We will not automatically collect an additional payment.

7. Cancellations and item removal

You may request cancellation or removal of an item within 15 minutes after placing the order. Email support@theluxurystore.shop with your order number and use the subject "Cancellation request — [order number]".

We will honour requests received within that window. Your email's received time determines whether the request is timely; you do not need to receive our reply within 15 minutes.

After this window, contact us promptly. We will try to assist, but changes may no longer be possible. Eligible shipped items may be returned under our Returns, Refunds & Cancellations Policy. Accepted cancellations are refunded to the original payment method within 7 business days of confirmation, subject to any shorter legal deadline.

This 15-minute process does not restrict a longer cancellation right provided by law.

8. Shipping, delivery and loss

Available destinations, delivery charges, handling times and estimated transit times are set out in our Shipping Policy, relevant listings and checkout. An estimate is not a guaranteed delivery date unless expressly agreed, but we remain responsible for meeting applicable delivery obligations.

If we cannot meet the promised shipment timeframe, we will notify you and provide the options required by applicable law, including consenting to a revised timeframe or cancelling for a refund where required. Carrier delays, customs issues or events beyond our reasonable control do not remove mandatory cancellation or refund rights.

For delivery arranged by us, we remain responsible for loss or damage during transit until you, or a person you nominate other than the carrier, take physical possession. Any legally permitted exception for a carrier independently commissioned by you applies only to the extent allowed by law. Ownership transfers after full payment and delivery, subject to applicable law.

Please contact us promptly if a parcel is missing, arrives damaged or contains the wrong item. We will investigate with the carrier and arrange an appropriate resolution. You do not have to resolve our carrier claim yourself before receiving a remedy required by law.

9. Returns, refunds and exchanges

Our Returns, Refunds & Cancellations Policy provides the detailed process. In summary:

Request an eligible return within 30 calendar days after delivery, including for a change of mind.

Return shipping is free using the prepaid label we provide. Eligible returns have no restocking fee.

Return the item in its condition at delivery, without additional wear or alterations beyond reasonable inspection, and with the supplied tags, accessories and documents as described in the policy.

Send the return within 14 calendar days after receiving our label and instructions.

We issue approved refunds to the original payment method within 7 business days after the returned item is delivered to us. Your payment provider may require additional posting time.

To select a different item, return the original purchase and place a new order; we do not process direct exchanges.

Original delivery charges and any narrowly defined exceptions are explained in the full policy. A pre-owned item's existing wear does not, by itself, disqualify a return. Conditions for voluntary returns do not override rights relating to faulty, misdescribed or unauthentic goods.

10. Product care and use

Follow the manufacturer's instructions and any item-specific care information provided. Do not assume that a pre-owned watch's original water-resistance specification establishes its current tested performance; rely on any current testing expressly disclosed in the listing and seek appropriate servicing where needed.

Damage caused after delivery by misuse, accidents or unauthorised alterations may fall outside a voluntary warranty. This does not remove remedies for an existing defect or misdescription for which we are responsible.

11. Website use and intellectual property

You may browse our website, shop and use its features lawfully. Content is owned by us or the relevant rights holder. You may retain order documents and use website information for personal shopping purposes, subject to rights granted by law.

You must not misuse payment information, impersonate others, submit fraudulent orders, introduce malicious software, access accounts without permission or interfere with website security. Unauthorised bulk extraction, copying or commercial reuse of protected content is prohibited to the extent permitted by law.

Automated tools must respect applicable access restrictions and must not bypass security measures, misrepresent their identity or disrupt the Services. This does not prohibit legitimate accessibility tools or search-engine indexing that complies with our published access rules.

12. Reviews and customer content

Reviews must reflect genuine experiences and must not infringe another person's rights or include unlawful content. Please disclose any incentive associated with a review.

You retain ownership of content you submit. For content submitted for publication, you grant us a non-exclusive, royalty-free licence to host, display and reproduce it as reasonably necessary to operate the relevant review or community feature. We will obtain any separate permission required to use your personal details or image in advertising. Private customer-support messages are handled under our Privacy Policy.

We may moderate unlawful, abusive, fraudulent or irrelevant submissions. We do not remove a genuine review solely because it is negative.

13. Shopify and third-party services

Shopify provides the technology supporting our store. Other providers may supply payments, delivery, financing or optional tools. Their separate terms may apply to their services where disclosed, but they do not remove our obligations as the seller.

External links do not establish endorsement. We do not control independent third-party websites. Nothing in these Terms releases any party from responsibility that cannot lawfully be excluded.

14. Service availability and responsibility

We aim to keep our website accurate, secure and available, but temporary interruptions and technical errors can occur. We will take reasonable steps to address issues brought to our attention. General editorial content is not a substitute for advice specific to your circumstances.

We remain responsible for meeting our contractual obligations and applicable product standards. No website disclaimer removes an express product promise or a mandatory warranty or remedy.

To the extent permitted by law, we are not responsible for business losses arising from purchases made for personal use or for losses that were not reasonably foreseeable when the contract was made. We do not exclude liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, deliberate misconduct, or any other liability that cannot lawfully be excluded or limited. These Terms do not impose a blanket obligation on customers to indemnify us for ordinary use of the store.

15. Complaints and disputes

Email support@theluxurystore.shop with your order number, a description of the issue and your preferred resolution. We will review your complaint and explain the next steps. Contacting us does not prevent you from exercising payment-provider, regulatory or legal rights within their applicable deadlines.

These Terms are governed by the laws of [INSERT THE COUNTRY AND STATE OR OTHER RELEVANT JURISDICTION OF THE BUSINESS], subject to mandatory protections that apply where you live. Nothing requires you to waive access to courts or dispute-resolution procedures available under applicable law. These Terms do not impose mandatory arbitration or a class-action waiver.

16. Changes, suspension and general terms

We may update these Terms for future use and purchases by publishing a revised version and updating the date. Material changes will be notified where required. The terms agreed when an order was placed continue to apply to that order unless a lawful change is expressly agreed with you.

We may restrict access for fraud, unlawful activity or material misuse, with notice where reasonable and lawful. Restricting an account does not extinguish outstanding delivery, refund or other contractual obligations.

If a provision is unenforceable, the remaining provisions continue to apply where legally possible. A failure to enforce a right immediately does not waive it. Any transfer of our contractual responsibilities must preserve your rights and comply with applicable law. Ambiguities and translations will be interpreted according to applicable law; no language clause overrides mandatory protections.

For questions about these Terms, contact support@theluxurystore.shop or write to the business address in Section 1.